Home Insurance Claim

Even a minor fender bender can be an emotional experience, but your claims process shouldn’t be.

Accidents can vary in severity. Sometimes it’s a pebble that cracks your windshield, sometimes it’s a collision. Here are some guidelines on what to do after an accident:

• Remain calm, if another driver is involved don’t argue with them
• Move your vehicle out of harm’s way
• Make sure everyone is ok and call 911 if necessary
• If someone else is involved, exchange information, including:
• Name, address and contact information
• License number
• insurance information
• Witness information
• Take photos of accident location and damage to vehicles

Please call our office directly at (586) 286-5000 to discuss your claim if it occurs during our office hours. If you need help immediately contact the claims number on listed on your insurance policy. To ensure your claim is processed as quickly as possible there will be some information we’ll need to know:

• Your information (name, address and which vehicle was involved)
• If you weren’t driving – the name and address of the person who was
• Make sure everyone is ok and call 911 if necessary
• If someone else is involved, exchange information, including:
• A basic description of what happened
• Severity of the damage
• Estimated time / location of the incident
• Information of anyone else involved (other drivers, witnesses, etc) is also helpful.
• Downloading the Accident Notes Form or the Liberty Mutual Mobile app can help you keep track of all these details.